How long will it take my vinyl stickers to arrive?
Northwest Designs ships orders withing 24-48 of payment. We ship via USPS so delivery times will range from 2 to 10 days, but will vary based on the size of your order and what you ordered.
Vinyl stickers are shipped via USPS. If you cannot receive mail through USPS to your shipping address, please call us before placing your order so that we can make sure your entire order is shipped via another carrier.
Tracking Your Order
Once the order is shipped, you will receive an email with a USPS tracking number. These numbers can take up to 48 hours to be entered into the USPS system.
Can I cancel my order?
Yes, however, you have 12 hours from the time purchased, to send an email to firstname.lastname@example.org, which includes a reference to your purchase information. Your order is not officially cancelled until you receive an confirmation email in return.
Can I get a refund?
Our refund policy is as follows: if the reason you want a refund is because we made a mistake, then we will refund the entire payment amount. Otherwise, there will be a 3% service charge deducted from the refund.
For example: you place a $100 order for stickers. You cancel your order in time (you have 12 hrs from order to cancel) and would like your money back. We will kindly send you a refund, but since it is due to no mistake of ours, the refund will be for $97.
This 3% fee covers the credit card / banking fees we paid in order to process your payment.
Refunds can take up to two weeks for processing.